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FAQs

 

ORDERS 

 

WHERE ARE YOUR CLOTHES MADE?
Our clothes are made in the heart of New York City's garment district.

WHAT CURRENCY ARE YOUR PRICES LISTED IN?
Our prices are listed in USD.

DO YOU SELL GIFT CARDS?
Sorry, we don't sell gift cards. 

WHAT IS THE STATUS OF MY ORDER?
To find the status of your order, navigate to the order confirmation email and hit "track my order." If you have questions or need additional help, please email us at love@thesixes.com.  

WHAT IF I NEED TO CANCEL MY ORDER?
Please email us at love@thesixes.com as soon as possible. 

CAN I TRACK THE STATUS OF MY PACKAGE?
Yes! Once your order has shipped, we'll email you a link to track it.  

WHAT DOES IT MEAN IF AN ITEM IS ON PRE-ORDER?
In an effort to reduce waste, we often build a waitlist before we will produce an item. If an item is on pre-order, it simply means that we'll be waiting 4-6 weeks before shipping, so that we can produce the right amount of stock. 

WHAT DOES FINAL SALE MEAN?
All items marked final sale are not eligible for return. 
 

SHIPPING

 

WHAT IS YOUR SHIPPING POLICY?

DOMESTIC ORDERS

We offer standard shipping on all domestic orders within the 48 contiguous United States for $5.95. Expedited shipping is available for an additional fee. At this time we are unable to offer free shipping to Hawai'i, Alaska, or Puerto Rico. Please note that we cannot ship to PO Boxes or any FPO/APO addresses.

Domestic Rates

STANDARD - $5.95 

3 DAY - $15

2 DAY - $20

OVERNIGHT - $30

 

All items take about 24 - 48hrs to process before shipping.

Orders placed Monday - Friday after 12PM EST will begin processing the next business day and will ship within 2 business days.

Orders placed on Friday after 12PM EST or over the weekend will begin processing on the following Monday.

Orders are processed pending item availability and credit card verification. The Sixes will contact you via email if there are any issues with your order.

The Sixes does not process or ship orders on Saturday, Sunday or company-observed holidays. The following holidays are observed:   

• New Year's Eve
• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• July 5th (the day after Independence Day)
• Labor Day
• Thanksgiving Day
• Black Friday (the day after Thanksgiving)
• Christmas Eve
• Christmas Day

All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.

We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at love@thesixes.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. 

Standard shipping does NOT include insurance.

PRE-ORDER ITEMS

Shipping dates on pre-order items are estimates only. We will try our absolute best but goods are not guaranteed to ship on the date listed. All pre-order items are subject to delays and cancellations during production.

ORDER CHANGES AND CANCELLATIONS

Once your order is placed, we are unable to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.

For any requests, please email love@thesixes.com.

REFUSED SHIPMENTS

If an order is refused at delivery you will not be refunded shipping costs and/or any taxes incurred. We strongly urge you to review your order prior to shipment.

If an order is refused at delivery you will not be refunded shipping costs and/or any taxes incurred. We strongly urge you to review your order prior to shipment.

 

 

RETURNS

 

WHAT IS YOUR RETURN POLICY?

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Any item marked as Final Sale cannot be returned. Items must be returned to us in perfect condition. Make sure all items are exactly how you received them with tags still attached.

Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved, your refund will be credited directly back to the original form of payment used.

To initiate a return please email us at love@thesixes.com.

We will deduct a flat return fee of $5.95 from your refund. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. 

In the event of manufacturing defect, please email us at love@thesixes.com within 48 hours of receiving your purchase.

We do not offer exchanges or price adjustments at this time.

WHERE'S MY REFUND? 
As soon as we process and review your return, we'll issue your refund immediately. Please allow time for your bank to issue the refund to your account. This normally takes about 5-10 business days.